Personality Report
Insights Report - Call Centre personality test.
Gain a deeper understanding of your Call Centre candidates' work-based personality. Identify top talent and make smarter hiring decisions.
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TRUSTED BY WORLD-CLASS TEAMS
Working in a Call Centre demands more than handling a high volume of calls. It requires exceptional interpersonal skills, problem-solving abilities, and the resilience to navigate challenging situations—all while maintaining a positive customer experience.
At Clevry, we understand the unique traits that make call centre employees thrive. Based on extensive research, our Call Center Personality test is designed to assess the critical personality attributes driving success in fast-paced Call Centre roles. Use it to make smarter hiring decisions for roles like Call Centre Representatives and Technical Support Specialists.
The Call Center Insights Report is one of six reports generated from our role-specific assessments, each tailored for different use cases across the hiring journey and beyond. This report is an excellent tool for recruiters, hiring managers, and HR professionals, providing a clear and concise overview of how candidates are likely to respond to people, tasks, demands, and rewards in a call centre role.
What does the Call Centre Insights report include?
All Clevry reports have a page dedicated to ensuring users fully understand the report’s background and purpose, how to interpret the results it presents correctly, the conditions of using the report, and where to find more information about the candidate.
Profile summary
A summary of the candidate’s preferences and tendencies, compared to other Call Center Personality Test takers, presented in a clear and easy-to-read profile table.
Strongest preferences
This section highlights the top five personality dimensions in which the individual describes themselves as most different from others. Teardrop icons indicate whether their self-ratings are higher or lower compared to the comparison group.
Each trait is accompanied by a brief scale description and the relevant competency heading, guiding readers to the corresponding section for more detailed insights.
Response style
Provides insight into how self-critical the candidate was while completing the Call Center Personality Test, along with practical advice on adapting your interpretation to account for their response style.
This section explains the concept of response style, its potential causes, its connection to job performance, and the importance of corroborating profile insights to ensure accurate and fair evaluation.
Scale exploration pages
Clear and easy-to-view tables present the candidates’ responses to the questionnaire, providing detailed insights into each personality scale they completed. Each competency heading is explored on a dedicated page, offering a deeper analysis of the associated scales.
High- and low-scale descriptors are included to help you fully understand how a candidate’s score on a given scale may look in the workplace.
Download your sample report to unlock more insights.
How our Call Centre assessments can help
- Identify Customer-Focused Candidates
Evaluate key personality traits to find candidates who can create exceptional customer experiences.
- Improve Team Performance
Ensure your team members have the collaboration and stress management skills to excel in a demanding environment.
- Reduce Employee Turnover
Improve job satisfaction and long-term retention by identifying the right candidates for your team.
- Support Data-Driven Recruitment
Make informed hiring decisions with actionable insights into candidates’ personality traits and job fit.
